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vinSUITE’s New vinSIGHT Helps Wineries Predict and Prevent Lost Sales
Combating declining consumption and tasting room visits is the current pressing priority for small and medium-sized wineries whose primary source of revenue has been direct-to-consumer (DtC) sales. Waiting for the situation to change is no longer an option. Instead, wineries are turning to their existing customers to maximize short-term revenue and draw in new customers to rebuild their base.  This task can seem daunting, but wineries with the vinSUITE integrated DtC software platform have a powerful new tool at hand. The recently released vinSIGHT transforms the sales data automatically collected by vinSUITE into actionable insights. This new predictive analytical platform analyzes the winery’s historical customer behavior patterns and predicts wine club churn with up to 94% confidence, enabling wineries to prevent revenue loss before members cancel. Jimmy Wu, vinSUITE’s President, explains: “By the time wine club churn shows up in standard reports, that revenue is already l
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The Wine Club Retention Crisis
Why Wine Clubs Aren’t Working, And What’s Replacing Them For many wineries, the biggest challenge today isn’t attracting new customers; it’s keeping the ones they already have. Wine clubs once represented the most stable revenue engine for wineries. Members signed up, shipments went out quarterly, and predictable revenue flowed in. It was the foundation of direct-to-consumer success. But that foundation is cracking. Recent industry data reveals a troubling trend: nearly 40% of wine club members cancel within the first year. In a market where customer acquisition costs are climbing, and competition for attention has never been fiercer, losing members at this rate isn’t just a retention problem; it’s a profitability crisis. The math is unforgiving. If acquiring a new club member costs hundreds of dollars in marketing, tasting room labor, and incentives, losing them before they’ve generated meaningful lifetime value means wineries are bleeding money with every signup. And yet, some winer
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Wine Club Scorecard

For Winery Owners, GMs & Wine Club Managers


Your Wine Club Deserves Better Than a Best Guess


Talk to enough wine club managers and a pattern starts to emerge. The club is running. Shipments are going out. Members are renewing, mostly. And yet there is this persistent, low-grade frustration that things could be doing so much more, and nobody can quite agree on what better actually looks like or where to start.


That is not a people problem. It is not even really a strategy problem. It is what happens when you are managing something genuinely complex without a clear baseline to work from.


Wine clubs are one of the most valuable revenue channels a winery can have. Done well, they create reliable recurring income, deepen customer loyalty, and turn occasional buyers into genuine advocates. But they are also difficult to manage well. You are balancing member experience, logistics, pricing, retention, acquisition, and brand storytelling all at once. And most teams are doing it without any real benchmark for how they are performing relative to what is possible.


You fix what is loudest, not necessarily what matters most.

So decisions get made on feel. Churn ticks up and the instinct is to throw a discount at it. Acquisition slows and suddenly everyone is debating whether to restructure the club tiers. Revenue per shipment plateaus and nobody is quite sure if that is a pricing issue, a product issue, or just the market.


What the best clubs do differently

The wineries that run their clubs well tend to have one thing in common: they have taken the time to actually understand where they stand. Not in a vague, gut-check kind of way, but specifically. They know their retention rate and what is driving it. They know which member segments are most valuable and why. They know where their acquisition funnel leaks and what a realistic cost per new member should look like. That clarity changes how they make decisions.

Most clubs do not have that clarity. Not because the people running them are not capable, but because nobody ever gave them a framework to build it from. That is the gap the Wine Club Scorecard was designed to fill.


What you actually get

The Wine Club Scorecard is a free assessment built specifically for winery owners, GMs, and wine club managers who want an honest read on how their club is performing. It covers the areas that actually drive club health: member retention, acquisition strategy, engagement, revenue per shipment, and overall club structure.


You answer a series of questions about how your club operates today, and what comes back is a genuine report with benchmarks, clear data on where you stand, and specific steps you can take to improve. Whether your club has 200 members or 2,000, the output is the same: real information you can act on.


The whole thing takes about five minutes. And the conversations it tends to start, with your team, with ownership, with whoever makes decisions about where to invest, are usually long overdue.


If you have had that nagging sense that your club is running but not quite performing, this is a good place to start. Not because it will hand you a magic fix, but because you cannot fix what you have not clearly identified. A lot of wine clubs are leaving real money and real member relationships on the table, not out of negligence, but simply because no one has stepped back to look at the full picture.


Now is a good time to look.

Free report. Benchmarked data. Clear next steps. Takes five minutes.

Take the Free Scorecard wineclubscorecard.com



© 2026 WineClubScorecard.com  ·  Built for the wine industry.

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How Firestone Walker Brewing drives club engagement and cuts operational costs in half
After years of giving special gifts with each club shipment, the Firestone team tried Awtomic’s new feature that allows you to give subscribers the option between multiple gift choices as a reward with the Moments feature. Micaela set up a moment that lets each member pick between a trucker hat and a bucket hat. Within a few hours, more than 70% of the members had jumped in and chosen their gifts. “Adding in that layer of customization for the customer is such a huge win and it’s amazing to do it without complicating operations,” Micaela says. “You don't find that balance very often - usually you’re sacrificing one or the other.” Firestone Walker Brewing Company has been an iconic Brewery and Merchandise brand on the Central Coast of California for almost 30 years, but it wasn’t until the global pandemic hit that they started exploring direct-to-consumer sales online for their beer products. It’s not surprising given how many
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What Three Small Winery Teams Are Actually Doing to Win Right Now
Small but mighty. That's the phrase that kept coming back to me throughout last week's webinar. The three panelists who joined us are running lean DTC teams — Chelsea Leniart, Wine Club Manager at Scheid Family Wines, Hilary Berkey, Director of Sales, Marketing and Operations at Emeritus Vineyards, and Kristy Quigley, Operations Manager at Alma Rosa Winery. "Lean teams" meaning two or three people deep. At the most. The outsized results they're seeing, in a market that everyone agrees is hard, are genuinely remarkable. Here's some highlights and takeaways from  what they shared in last week's webinar. On Wine Club Customization The fear is that if you give members flexibility, they'll race to the bottom and swap out for your cheapest wines.  What Chelsea actually found was the opposite.  By studying what members customized in the previous year's March run, she reshaped this year's offering mor
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Why Visual Content Is No Longer Optional for Wineries
Your next customer will see your winery before they ever taste your wine. They'll see it on Instagram while planning a weekend trip. They'll see it on your website while deciding whether to book a reservation. They'll see it in an email while considering whether your wine club is worth joining. And in every one of those moments, they're making a decision based on what your visuals tell them about who you are. This isn't a trend. It's how people buy now. According to a 2023 study by Cloudinary and Harris Poll, 75% of online shoppers say product photos are the most influential factor in their purchase decisions. That number holds across categories, and it holds in wine. The difference is that wineries aren't just selling a product. They're selling an experience, a place, a feeling. Which means your visual content has to do more work than a product shot on a white background. It has to make someone want to be there. Most wineries know this on some level. Fe
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Boosting Wine Club Retention & Loyalty
Looking for innovative ways to keep your wine club members engaged? Awtomic Moments lets you visualize and gamify retention—helping wineries build long-term loyalty, increase average order value, and create personalized rewards program When it comes to wine club retention, wineries often focus on the basics: great wine, exclusive perks, and occasional discounts. But what if you could gamify retention, making every shipment feel like a milestone and every year of membership feel like an achievement? That’s exactly what Awtomic Moments is designed to do. 🍷✨ What Makes Awtomic Moments So Unique? Awtomic Moments is an industry-first tool that visualizes a customer’s membership journey, making it easy to see: ✅ What rewards they’ve earned ✅ What’s coming next ✅ Why it’s worth staying in the club By gamifying retention, wineries can create excitement, anticipation, and long-term loyalty—turning passive subscribers into engaged advocates who s
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Attracting the Next Generation of Wine Club Members - Vantage by OrderPort

Event Type: Webinar

Location: Online

Date: 4/23/2026

Attracting the Next Generation of Wine Club Members - Vantage by OrderPort
Join us for our April Vantage Growth Session as we explore how wineries can attract and convert the next generation of wine club members through authentic storytelling, flexible membership models, and experience-driven engagement. Attracting the Next Generation of Wine Club Members  April 23rd: 10am PST In this session, we will break down how younger consumers actually interact with wine brands today and what wineries can do to meet them where they are. We will explore how to:  Understand how younger consumers discover and evaluate wine brands Redesign wine clubs around flexibility, belonging, and experience Turn storytelling into measurable club growth Build an emotional funnel from content to visit to membership Make wine feel welcoming, inclusive, and culturally relevant We will also explore why traditional club models are losing appeal and how modern wine clubs are evolving to focus on access, experiences, identity, and community. The wineries that win the next decade wi
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Build-a-Box Wine Clubs: Why Member Flexibility Drives Better Retention
For a long time, the standard wine club model was simple: you pick the wines, you set the price, members sign up and receive what you ship them. Curated. Chef's kiss. Non-negotiable. That model still works — for the right clubs and the right member base. But the world has shifted. Members who joined in the past few years have been shaped by Amazon, Stitch Fix, and a dozen other subscription experiences that gave them control. They've come to expect customization as the default, not a premium. And the data backs this up. Wine clubs that offer member customization see measurably lower churn, higher average order values, and stronger long-term engagement. Not because flexibility is inherently better — but because it removes one of the most common reasons members leave. The Cancellation You Could Have Prevented When you look at why wine club members actually cancel, a consistent pattern appears: "I already have too much wine." "I don't dr
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2026 Wine Sales Symposium Registration Now Open
Join winery leaders and industry experts to explore the strategies shaping the future of wine sales. The wine industry is entering a period of significant change. Consumer behavior is shifting, visitation patterns are evolving, and the traditional paths to market are being redefined. To succeed in this environment, wineries must rethink how they attract customers, build lasting relationships, and grow their brands. The Wine Sales Symposium, taking place on Wednesday, May 13, brings together winery leaders and industry experts for a full day focused on the strategies shaping wine sales today and in the years ahead. This year’s program explores critical topics that will cover: • Hospitality Innovation: Reimagining tasting room experiences to attract Millennials and Gen Z through values-driven programming, experiential design, and strategic partnerships • Wine Club and Customer Retention: Data-driven approaches to reducing churn, building membership value,
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