San Jose, CA | December 2024 —  In an age where artificial intelligence (AI) is revolutionizing the way businesses operate, VinesOS is setting itself apart by prioritizing the human touch. While the company leverages AI to enhance efficiency and deliver faster solutions, its customer service approach remains deeply rooted in personalized care.  The VinesOS live chat is a seamless blend of technology and human connection. Whether customers message directly from their Dashboard or use the SMS text option, they are initially directed with AI-driven assistance. The platform intelligently processes questions and suggests helpful articles for immediate resolution. This ensures that many issues can be addressed quickly and efficiently. But what happens when AI doesn’t provide the answer? VinesOS has a plan. Clients can request human support and assign an urgency level to their inquiry. A direct message is sent to the team for urgent matters so they can prioritize qu

Afternoon Brief, April 10th

DTC Impact Report: Outreach and Inclusion Attract Younger Drinkers: The 2022 Direct-to-Consumer Impact Report offers a variety of key insights on trends and developments in tasting rooms and DtC over the last year...

April 20, 2023 8:00AM – 9:00AM Registration and Networking 9:00-11:00 Wine Conference Location: Hyatt Regency Sonoma Wine Country KEYNOTE: Rick Tigner, President and CEO, Jackson Family Wines Cultivating Diversity and a Culture of Belonging-Successful approaches to cultivating a culture of belonging among employees and the greater wine industry Introduction: Lorez Bailey, Publisher North Bay Business Journal PANEL Understanding the motivation of the younger wine consumer. Addressing the looming demand problem Andrea Smalling, Wine Direct Ed Feuchuk-Tank, Garage Winery Moderator: William Vyenielo, Senior Business Consultant, Moss Adams PANEL How has the pandemic changed DTC? Post Pandemic, what is your go to market strategy? Alex Jones, Gary Farrell Winery Remi Cohen, Domain Carneros Cathy Huyghe, Enolytics Moderator: Richard Van Duzer, Partner, Farella Braun + Martel Register here.

Join the North Bay Business Journal for our 23rd Annual Wine Industry Conference April 20, 20238:00AM – 9:00AM Registration and Networking9:00-11:00 Wine Conference Location: Hyatt Regency Sonoma Wine Country KEYNOTE: Rick Tigner, President and CEO, Jackson Family Wines Cultivating Diversity and a Culture of Belonging-Successful approaches to cultivating a culture of belonging among employees and the greater wine industry Introduction: Lorez Bailey, Publisher North Bay Business Journal PANEL Understanding the motivation of the younger wine consumer. Addressing the looming demand problem Andrea Smalling, Wine Direct Ed Feuchuk-Tank, Garage Winery Moderator: William Vyenielo, Senior Business Consultant, Moss Adams PANEL How has the pandemic changed DTC? Post Pandemic, what is your go to market strategy? Alex Jones, Gary Farrell Winery Remi Cohen, Domain Carneros Cathy Huyghe, Enolytics Moderator: Richard Van Duzer, Partner, Farella Braun + Martel Register here.

New winemaking invention cuts up grapes resulting in brighter fruit and smoother tannins Richard Smart is a leading global consultant on viticulture and is renowned for his innovative work on canopy manipulation to manage its effects on vineyard yield and quality. When one of the world's top viticulturists comes to you with a fresh idea, you sit up and listen. That's what happened at DELLA TOFFOLA when Smart approached them in 2019 for help in developing a cutting-edge winemaking tool. As a leader in wine and beverage equipment design and manufacture, DELLA TOFFOLA was well placed to join Smart in this venture. Oenological consultant and author Clark Smith tells the story of collaborating with Smart and the DELLA TOFFOLA team to develop the DELLA TOFFOLA Maceration Accelerator (DTMA), which speeds up maceration to activate the pressing stage and significantly improves the extraction of polyphenols and anthocyanins from the grapes.  "Richard call