Today’s customers expect fast, convenient support — and they don’t care how small your team is. If they can’t get an answer quickly (and on their terms), they’ll move on. That’s a real challenge for small and mid-size wineries, especially those juggling tasting room traffic, fulfillment, events, and direct-to-consumer (DTC) sales — often with no dedicated customer support team. So what’s the solution? In our latest blog post, we break down the pros and cons of four common customer communication tools — live chat, chatbots, SMS, and AI agents — to help wineries choose the best fit for their business model, resources, and customer expectations. Here’s a preview: ✅ Live chat works great if someone’s there to respond — but for most small wineries, that’s not realistic. Often, customers are asked to “leave a number,” which turns a helpful tool into a dead end. ✅ Basic chatbots (rule-based

Despite having planograms and a wealth of category management insights, many Beverage Alcohol Suppliers are still left with unanswered questions about share of shelf, especially in emerging categories like Ready to Drink (RTD). What’s the missing link? Discover the key to fast-tracking insights and leveraging critical planogram data to seize growth opportunities in any category segment.   https://andavisolutions.com/articles/the-key-to-securing-your-fair-share-in-the-growing-rtd-category/

Windsor, CA, January 18, 2023 - Vinoshipper, a leader in direct sales and compliance in the wine industry, has released its first annual report providing a unique and comprehensive perspective based on ecommerce transaction data from greater than 2,000 craft alcohol producers across more than 40 states.     “We are pleased to release this important report that shows strength in direct sales across our industry,” said Vinoshipper CEO Steven Harrison. “The data shows us, that overall sales are trending upwards with a total revenue increase of 5.9%. Given the huge increase in sales seen by craft producers in 2020, this is excellent to see DTC sales continuing to build.”    The report analyzes wine sales data across U.S. regions, demographics, varietals (including mead and cider) and unit price and quantity. Full report att

The Digest of Wine and Spirits Law is an essential compliance reference that helps wine and spirits professionals keep up with changes to laws and regulations affecting our industry. Anyone who needs to navigate the requirements for selling and marketing wine and distilled spirits will be benefitted by a subscription to this versatile resource. The Digest’s regulatory content is divided into separate Digests for every state and the District of Columbia, including separate listings in states that have both state-controlled distribution and private-sector distribution. Every State Digest is organized in a standardized, easy-to-follow format. Its information is divided into seventeen major topics and numerous subtopics, all of which are easily searchable on our website. We also offer a similar Federal Digest in which selected sections of the of Federal Regulations (CFR) are included for your convenience. Legal citations are included with the relevant text. These references allow y

Historic Clashes in the Wine Industry The wine industry is facing historic changes that may either help it modernize or stay hopelessly stuck in the past, tied to the Three-Tier system and policies created a century ago. Unlike any other time in recent history, we are staring at a seismic shift as retailers and wholesalers clash and fight with craft producers over the right to sell. If they all stood back a little and considered that all the success is dependent on the consumer, then the overall market could grow. Standing still saying “well it worked for many years” is not how a market and country progress. Does the U.S. really want to be left behind as modern economics move forward? President Biden’s executive order and the Treasury Department’s corresponding report issued earlier this year called for more competition in the beer, wine, and spirits markets and have created a national conversation that, over time through its regulatory process, may slow or stop

Show off your wine, shared by friends and loved ones, with models hired exclusively for this project. Intimate scenes with food, wine, and loved ones. It’s a warm feeling that everyone enjoys, and this new collection captures the dynamic of both romance and friendship, shared over a table filled with delicious food and your wine. SHOP COLLECTION Your browser does not support HTML5 video.

Process2Wine – Specialized Management Software for Estate Vineyards & Wineries! Customizable and easy to use, Process2Wine offers you the ability to plan ahead and efficiently manage your operations in the vineyard& cellar.  Process2Wine securely gathers all of your information in one place, making it easier to meet TTB compliance and qualify for environmental certifications.                                                                          Process2Wine manages everything on the vineyard, from the beginning of the vine cycle all the way through to bottling, with complete precision and high-quality reporting.  Discover our Dynamic Mapping Module *Full production history on every block *Plan, Organize, and Monitor all vineyard & harvest operations *Follow up on the pr