Wine Club Retention    Predict Churn Risk and Act Earlier Churn rarely starts with a cancellation. It starts with drift.   What drift looks like • Stops opening emails • Engages less with releases • Buys less between shipments • Feels less connected while still “active”   That is why retention is not one save campaign. It is a system. The fastest way to improve retention is to catch risk earlier, then focus your time on the members who are drifting.   3 signals that spot drift early   Recency Recent opens, clicks, site activity, add-on purchases  Do: simple check-in or personal invite Consistency A normally engaged member suddenly goes quiet  Do: ask what they want more of, adjust cadence Value High lifetime value behaviors, add-ons, referrals, events  Do: human outreach, recognition, insider access   Match outreach to the moment   VIPs who are drifting: personal outreach that feels hum

The winery eCommerce landscape is constantly evolving, creating both challenges and opportunities for wineries looking to boost their online sales. With the rise of direct-to-consumer (DTC) sales channels, wineries have a golden opportunity to expand their reach and connect with their customers in more meaningful ways. Below are some tips to help wineries enhance their online presence and sales. Understanding the Current eCommerce Landscape The global pandemic has significantly accelerated eCommerce adoption across various industries, including the wine industry. Consumers now expect a seamless online shopping experience, whether they’re buying clothes, groceries, or wine. For wineries, this shift presents a unique opportunity to expand their reach beyond the tasting room and into the homes of wine lovers worldwide. The Rise of Wine Clubs Models: Winery eCommerce Staples Wine clubs are at the forefront of winery eCommerce strategies, offering a steady revenue stream and a dire