5 Ways Your Winery Can Strengthen Customer Connections (and Sales) This Holiday Season 5 Ways Your Winery Can Strengthen Customer Connections (and Sales) This Holiday Season The holidays aren’t just busy, they’re your best chance to turn quick questions into lasting loyalty. Today’s shoppers are scrolling on phones, not standing at the tasting bar. The wineries winning December bring tasting-room warmth online with guest-first DTC moves. 1 Real-time webchat Turn Browsers into Buyers with Real-Time Webchat Bring hospitality to your website: help gift-givers pick the right bottle, answer shipping questions, and keep carts from drifting. RedChirp integrates with vinSUITE, so conversations save to the customer profile for thoughtful follow-ups and personalized offers. Prompt ideas for staff: Who is the gift for? What’s the budget? Red, white, or sparkling? Favorite foods? Learn more: RedChirp • vinSUITE eCommerce 2 Segmentation Reconnect with the Customers Who

Improved Reservation Detail Page Discover a fresh and improved Reservation Detail Page that simplifies editing reservations and provides valuable customer insights. Easily modify guest count, date, or time, while simultaneously checking current availability to avoid any risk of overbooking. Learn More Attach Multiple Customers to a Reservation After creating a Reservation, you have the option to attach multiple Customer Records to it. This not only allows you to gather more information about all the guests in a group during the Reservation, but also provides a comprehensive history for Customers who have visited you in the past, even if they didn't book the Reservation themselves. Gift Cards on the POS If a customer has gift cards associated with their account, you can now view their total gift card balance right from the "Pay" screen. By simply clicking on the Gift Card payment option, you can select any of their gift cards without the need to manually enter the code. P

The Multi-Commerce Sales System for Wineries