Meaningful conversations aren’t always easy, but they are a crucial part of leadership. Participants will learn how to deliver constructive feedback with clarity and deal with high emotions in the workplace. Supervisors and managers often need to have conversations that they would rather not have. Dealing with performance issues or habitual patterns like chronic lateness can be tough and may stir up emotions, but these conversations are crucial in the workplace and need to be handled appropriately. Avoiding difficult topics can often result in bigger problems and more conflict. This practical course will give you the confidence to recognize, plan and manage challenging conversations, including addressing “the elephant in the room” types of issues. In this 3-hour workshop attendees are provided opportunities to practice using constructive feedback techniques so that they return to the workplace with the skills to help employees achieve added positive outcomes. We will

Meaningful conversations and conflict management are not always easy, but they are a vital part of leadership. We have combined two workshops to bring you a comprehensive training on how to address the difficult situations all leaders experience. In this series participants will learn tools and techniques to deliver constructive feedback, deal with high emotions in the workplace, and address tough conversations before they escalate into conflict. This training will also provide the tools to resolve conflicts between team members and address different personalities and approaches as disagreements arise. Toolkit II is scheduled from 8:30 am – 11:30 a.m. and Toolkit III is scheduled from 12:30 pm – 3:30 pm. Fee: $495/person Location: Arrow Benefits Group, 1465 N McDowell Blvd Suite 180, Petaluma, CA 94954 In preparation for the training, please take note of these important points: This training ideally should be accessed on a computer with video conferencing capabilities. One