Wine club season can overwhelm even the most organized winery teams. Customers expect fast answers, personalized service, and easy ways to manage their memberships — often all at once. In this webinar, WineSpot AI and RedChirp will each demonstrate how AI-powered tools can support modern winery communication workflows — from automating routine customer responses to intelligently selecting the right recipients for text marketing campaigns

Wine club season can overwhelm even the most organized winery teams. Customers expect fast answers, personalized service, and easy ways to manage their memberships — often all at once. In this webinar, WineSpot AI and RedChirp will each demonstrate how AI-powered tools can support modern winery communication workflows — from automating routine customer responses to intelligently selecting the right recipients for text marketing campaigns You’ll see how wineries can: Automatically respond to common customer questions and handle routine support issues across various digital channels Escalate more complex requests — such as shipment issues or membership changes — to human support when needed Help customers manage wine club shipments before release with greater ease Capture high-intent leads and route them directly into RedChirp for follow-up and ongoing communication Use AI-powered insights within RedChirp to better segment audiences and optimize text market

Wine club flexibility drives retention — but for many wineries, giving members the freedom to change wines before a shipment often comes at the cost of time, stress, and manual work. In our recent interviews with DTC managers at small and mid-sized wineries, one recurring challenge stood out: “I get a ton of those emails — people asking to change wines before their club ships.” While it sounds simple, the process is often time-sensitive, rule-bound, and surprisingly manual. Let’s break down why these requests are so challenging — and how WineSpot’s new Commerce7-powered workflow makes the entire experience smoother for both staff and members. The Real Problem: Endless Swap Requests Wine swap requests typically start arriving right after the pre-shipment email goes out — about two weeks before billing. Customers reply via email, call the tasting room, or send text messages, asking to substitute wines in their upcoming releas

In today’s wine industry, tasting room reservations are not just operational tools — they are strategic levers. According to the 2025 SVB State of the Wine Industry Report, tasting room visitation remains one of the most powerful drivers of Wine Club acquisition and the second-largest contributor to direct-to-consumer (DTC) revenue, following wine sales themselves. Yet, as consumer visitation patterns evolve, how wineries manage reservations — whether through third-party platforms or built-in tools — has become a critical decision. The right choice can impact everything from guest satisfaction and Wine Club conversion to brand control and long-term revenue growth. Let’s explore the two primary approaches wineries use today:     •    External reservation platforms (e.g., Tock)     •    Built-in reservation flows on the winery’s own website External Reservation Systems: Convenience with Constraints

If you’re running a winery, you already know that customer emails don’t trickle in — they flood. Especially around wine club releases or holiday shipping, your team’s inbox becomes a logjam of: “Where’s my order?” “Can I skip this one?” “Help, I need to change the address before it ships.” “Can I swap my wines in a shipment?” These aren’t complicated questions — but they are constant. And during wine club season, they pile up fast. Winery teams often spend hours just keeping up, answering the same things over and over. It’s repetitive, exhausting, and leads to burnout — especially when you’re already short-staffed. That’s why we built WineSpot’s Email Bot — a smarter, faster way to turn email chaos into clean, simple resolutions. 💡 How It Works (Behind the Scenes) When a guest emails your winery — nothing changes. They still use the same ad

Wineries are overwhelmed with emails, voicemails, and repetitive customer questions — especially during wine club season. Most don’t have a dedicated support team, and existing tools weren’t built for this kind of workload. In this session, we’ll introduce WineSpot, an AI-powered customer support solution designed specifically for wineries. You’ll see how it helps small teams automate up to 60% of incoming inquiries — from order questions to wine club updates — without sacrificing the personal touch. We’ll cover: What today’s customers expect when they reach out Where traditional tools fall short (and cost wineries time and members) How WineSpot works and what it can handle on its own What kind of results wineries can expect How to join our early access program for free This is a casual, 30-minute prerecorded session, with live Q&A in the chat throughout. May 8 @ 11:00 am Register Now Speaker Eugene Bazhutov, CEO & Founder