Wine club churn has always been a challenge, but the stakes are even higher as the direct-to-consumer (DtC) wine shipping channel has entered a period of sustained contraction. With 2025 seeing the largest year-over-year declines in both DtC wine shipment volume and value — according to the 2026 Direct-to-Consumer Wine Shipping Report — the channel is smaller, more concentrated, and increasingly reliant on a pool of higher-end customers. Stabilizing revenue in this environment means wineries must be more focused than ever on retaining customers in your winery’s wine club. In practice, churn rarely begins with a cancellation request. It typically starts with subtle changes in behavior that are easy to overlook in standard reports. This webinar will discuss: What those signals are — where and how to look for them How early churn forecasting differs from traditional churn reporting Which member behaviors tend to signal increased churn risk before cancella

For years, wineries evaluating new technology have asked the same question: “Can it handle my clubs and tasting room?” While that’s still important, the bigger question today is: “Can this platform help me grow into the future?” For years, wineries evaluating new technology have asked the same question: “Can it handle my clubs and tasting room?” While that’s still important, the bigger question today is: “Can this platform help me grow into the future?” The truth is, covering today’s needs is table stakes. The real opportunity lies in embracing tools that unlock growth and connect wineries to the same ecosystem powering the world’s most innovative ecommerce brands. That’s why more wineries are moving to Shopify, and choosing Awtomic as the engine behind their clubs. Built for the Wine Industry With Awtomic and Shopify, wineries don’t have to choose between tradition and innovation. Our pl

After 30 years of moving up and to the right, the American wine industry hit a wall. Not a temporary slowdown or a soft patch. A structural shift that requires a fundamentally different marketing playbook. 2025 was the reality check. 2026 is the year wineries either adapt or watch their customer base age out beneath them. The data is now unambiguous: wine sales dropped approximately 6% in 2024, marking the steepest decline in decades according to SipSource industry data. More troubling than the headline number is what's driving it. This isn't a recession blip or a bad vintage. It's a fundamental realignment of who drinks wine, how they buy it, and what they expect from the brands they choose. Here are the five trends reshaping the US wine market and what they mean for your brand's survival. The Demographic Disruption The wine industry built its growth on one generation: Baby Boomers. That generation is now aging out. The Wine Market Council's 2025 U.S. Consumer Ben

In today’s competitive DtC wine market, the real driver of growth isn’t just acquiring new customers — it’s keeping them. Retention leads to higher lifetime value, stronger conversion rates and more predictable revenue. But customer loyalty isn’t automatic. From the first tasting room visit to their latest online order, every touchpoint matters. The right mix of personalized experiences, seamless technology and regulatory compliance can mean the difference between one-time buyers and lifelong customers. Join Corksy and Sovos ShipCompliant for an actionable conversation on how wineries can maximize retention strategies that work both front-of-house (POS, e-commerce, marketing, wine clubs) and behind-the-scenes (shipping compliance). We’ll cover: How AI-powered segmentation drives engagement and reorders Ways modern POS tools increase conversion rates and create personalized experiences Making signups and repeat purchases seamless across POS, website a

—Partnership helps deliver Best of Class Analytics in Winery DtC Platforms— (Calistoga, CALIF)— eCELLAR is thrilled to announce that Enolytics is now utilizing our open API to seamlessly bring eCELLAR data into their platform. This allows eCELLAR users to leverage Enolytics' advanced analytics tools to gain deeper insights into their DtC wine sales and customer base, empowering data-driven decision-making and business growth. The eCELLAR/Enolytics integration will deliver a host of benefits: eCELLAR users can easily analyze customer behavior and buying trends increased customer segmentation and hyper-personalization of offers. Augmented centralization of DtC marketing and operational insights More about the eCELLAR DtC and CRM platform is available at https://www.ecellar1.com. “eCELLAR and its team have already set the bar for winery CRM and e-commerce solutions—helping build stronger customer relationships, streamline operations, and the winery&rsqu

In the ever-evolving landscape of the wine industry, adaptability and innovation have never been more critical. With shifts in consumer demographics and broader economic factors at play, wineries are presented with both challenges and exciting opportunities. Engaging a younger, more diverse audience through creative marketing strategies is key to future growth. Despite current market fluctuations, the resilience of wine businesses showcases their ability to thrive and innovate. The future of the wine industry is bright, marked by the potential for renewed growth and broader accessibility to quality wines. The State of the US Wine Industry Report 2025 by Silicon Valley Bank and the 2025 Direct-to-Consumer (DtC) Wine Shipping Report by Sovos and WineBusiness Analytics provide a comprehensive overview of the current state of the industry and its future prospects. Dynamic Market and Opportunities The wine industry is experiencing dynamic changes, presenting new opportunities for growth. Wh

As a DtC shipper, you know that returns are minimized and reorders are more likely when a customer has a seamless, successful delivery experience. Join us to find out how a new integration between RedChirp and Sovos ShipCompliant helps power these improved customer experiences. Given the high cost and adult signature requirements for shipping wine, spirits and beer direct-to-consumer, timely notifications are crucial. While emails often can go unnoticed, text messages receive immediate attention. Automatically texting customers about their shipments significantly reduces expensive returns and enhances customer satisfaction. And now, any winery, distillery or brewery using Sovos ShipCompliant can connect directly to RedChirp, regardless of POS system used. This new integration allows fully automated text messaging to notify customers when their shipment is on the way.  Casey Rolig, Marketing and Digital Sales Manager with Bundschu Company will join RedChirp founder Jennie Gilbert and S

August 19, 2024 — To combat the costly and persistent issue of returned shipments in the direct-to-consumer (DtC) wine shipping industry, RedChirp and Sovos ShipCompliant are proud to announce an innovative integration that enables wineries to automatically text customers notifications that their shipments are on the way. This will significantly reduce returns and boost customer satisfaction. With the high cost and strict adult signature requirements for shipping wine, spirits, and beer directly to consumers, timely and effective communication is essential. Unlike emails, which are often overlooked, text messages are more likely to be immediately noticed, making them a valuable tool for keeping customers informed and engaged. Through the Sovos ShipCompliant integration, wineries can automatically trigger text message notifications as soon as a tracking number appears in ShipCompliant. These messages can include tracking links, allowing customers to easily monitor their sh