Oak Wise Inc. is considered an essential business by the state and will remain available to accept requests and orders to serve the alcohol industry during this trying time.

However, to protect our customers and staff the following changes to our operations will take place effective immediately and will continue through the pandemic as the shelter-in-place directives are in effect:

Our office and warehouse are no longer available to the public. Our office will remain locked throughout business hours. Orders will be couriered via LTL carrier or parcel carrier. Orders can be picked up from our warehouse by our customers by scheduled appointment only.

All orders are to be placed with as much lead time as available. Our staff will be coming in to pull essential orders only. Samples can be requested; however, same day service is no longer available. Please email your request and expect 1-2 business days processing on top of standard transit time.

Please note there are already nationwide delays in transit for parcel and truck carriers. Please keep this in mind when ordering. FedEx has marked many shipments as undeliverable to shelter-in-place zones; e.g. a shipment destined to San Francisco was marked as undeliverable and had to be re-routed to ship center for customer pickup. Another example is LTL carriers are postponing pickups and have some shipment loading delays exceeding 5+ hours for sorting essential and non-essential shipment loads. We thank you for your patience during this time as shipping delays may be outside our control.

*International customers are advised to contact their customs brokers prior to ordering to verify if shipments can be cleared to cross borders.

We encourage our customers to evaluate their immediate needs through the next few months and order as soon as they possibly can. As of now we are still able to accommodate orders and ship them, however, if the parcel and truck shipping companies change priorities we might lose our ability to accommodate customer’s needs.

We will send updates regarding changes to operations as the situation evolves.

Please contact daniel.dooley@oak-wise.com for warehouse, order and sample related requests or mel.coronado@oak-wise.com for technical advice and sales.

Our office line is available during standard business hours (209) 224-5353 if you have any questions.

Thank you for your continued business. Our team at Oak Wise hopes for your continued health and safety during this time.