As harvest and grape processing season revs up, winemakers are reminded again of the value of on-call technical assistance. Equipment often sits unused and unattended until it is pressed into service by new hires or staffers who are unfamiliar with it. In addition to on-site visits, Criveller Group provides telephone technical support for the wineries who have purchased equipment through Criveller.

This support can prove essential when grapes are in and the unexpected happens. Recently, a winemaker called after his pump “ate” some metal that fell off a disintegrating screen and made its way into the pump. A Criveller technician was able to offer guidance on how to operate the pump to try to dislodge the obstruction without causing damage.

Criveller technicians are trained to guide staffers in diagnosing problems to get equipment running as quickly as possible. Criveller California recently added to its technical team to better support its clients. The hire of Chris Wishart adds another experienced technician who has spent years working in and around wineries in Northern California and Oregon. 

Find out more about Criveller California and Criveller Canada at Criveller.com.